The 15th of this July, which is just a couple of weeks away, will see me complete my first year in Andhra Bank.
Looking back, it’s the same job that never fascinated me early on and the same job that I never wanted to join in the first place.
And again, it was the same job which I had almost decided to quit in its first month itself.
Can’t believe it’s the same job that began to grow on me as I decided to hang in there when the inevitable daily grind of a banking job was beginning to get the best of me, leaving me feel like a fish out of water.
Glad that I saw through the drudgery and did well.
Completing a year looks like an achievement to me. The initial months were hard to manage and the stress level was soaring high and the traces were clearly visible on my face. I failed in many ways to manage the work I was assigned with.
The Testing Times
The moment I‘d sign in to my workstation and see customers flowing in, I would feel suffocated and all I could do was madly wait for the clock to strike 5 so I could head back home.
Dealing with the customers was never my forte before but ironically, it was largest part of my job. Imagine the struggle as I was dealing with customers with diverse background, temperament and emotional disposition, and was supposed to address their queries to their satisfaction. I had never been trained for customer relationship management and suddenly, dealing with people with the most sensitive part of their everyday lives – MONEY. It’s more than I can explain in words.
When you join an office and start doing what you are asked for without prior training and education, trust me – it can become heck of a mess. In customer-centric affair, more so in banking, you can expect least cooperation/patience from people waiting in line with queries you can’t attend to. Some of them can get abnormally annoyed with me and I really had to hold my calm. The job was clearly taking its toll on me. But I had to win this one over myself.
Dad – My Mentor and Support System
My dad, who has been a banker himself, would always tell me one thing – No matter what, never let yourself fall apart. Life is full of unpleasant surprises. You gotta have patience. Peace of mind is always just a smile away. I remembered his words through my tough times and they worked like magic. Having worked across varied profiles in the banking industry throughout his career, only he could offer me the much needed empathy and moral support I so desperately needed during that phase.
Bapa, thanks for standing by me through the thick and thin. I know I can count on you for the rest of my life.
How I Conquered My Fears
Days were passing by. I used to wake up every morning with a new agenda. I started learning new things. I spoke with my seniors who were extremely cooperative and encouraging and incorporated their advice to good effect. I started observing people and began to understand their needs. Things began to change and I started feeling positive and good about myself.
Suddenly, everything started to fall into place. I saw myself getting along pretty well with those same customers who used to be annoying to me at one point of time. Thanks to my soaring confidence level, I took advantage of the officer-customer relationship challenge in a way that earned me the appreciation from my coworkers. Most importantly, I was beginning to enjoy my work weeks, practically putting the past behind me.
Guess what – by the time I was actually called for a training and induction session in Vizag, I’d already learned most of the banking stuff they were going to teach me. So, I was able to take advantage of it. I realized what an epic disaster the induction program would have been if I had attended it prior to joining the office. Truth be told, it was more like a weeklong vacation in Vizag.
Now when I look back I don’t complain. I can join the dots and it makes a lot of sense.
It happens to every one of us all the time, doesn’t it?
I feel great to have been through this change. At one point of time, you call it‘turmoil’ and then you realize it is actually a ‘transition’. That’s life.
I learned where I failed. I trusted my conscience when I was on the verge of quitting. I became a listener because I knew how to hold patience. The negative forces had almost overpowered me but they vanished sooner as I trashed my fears and turned the self pity into self belief. I took my time and it paid off.
I believe it’s all there in having patience. No matter what, we must appreciate life the way it comes to us.